General:

Are your products license free to use?

By purchasing our libraries you are purchasing a license to freely use the instruments and sounds in any way shape or form provided you meet the few limiting terms in our license agreement. For more information please review our License Agreement

Installation:

When I try to authorize A.I.R. or The Elements using Service Center I get an error message. What do I do?

You need to downloads the latest version of service center [click here]

When installing, which volume should I choose to install on?

Technically, it is better if libraries are not installed on the same drive as the system, nor on the same drive that is used for recording/sequencing digital audio tracks. However, this is not a requirement, if you do not have a dedicated drive for sample instruments then any volume in your file system that has enough free space on it will be adequate.

After install, can I move the sample library folder to a different hard drive? or, Do I have to re-install the library to do so?

Yes, the libraries can be dragged to another volume without having to reinstall. Just move the main folder to the new location. After transfer, when the instrument is launched for the first time you will be prompted to locate the new location to where you have transfered the folder.

Operation:

What does the Buffer Size do?

Buffer Size adjusts the amount of RAM it uses to stream sample data from disk. Slower computers usually benefit from using the Large buffer size, while faster computers, usually benefit by using the Small buffer size. You may find that a little experimentation will show you which is the best setting for your particular system. This can by adjusted in the DFD preferences.